Shipping & Delivery Policy

• Orders are processed only after successful payment confirmation.
• Every laptop undergoes a final quality inspection, functional testing, cleaning, secure packaging, and documentation before dispatch.
• Orders are generally processed within 1–3 business days. During periods of high demand, holidays, or unforeseen circumstances, processing may take longer.

Business days exclude Sundays and public holidays.

eGlitz ships through reputed courier and logistics providers. The choice of courier is determined by service availability, delivery location, package size, and operational requirements.

Shipping charges, if applicable, will be displayed during checkout before payment.

Any promotional free shipping offers are applicable only under the terms mentioned at the time of purchase.

Once the order is dispatched:

• Customers will receive a shipment confirmation.
• A tracking number and courier details will be shared through the registered email address, mobile number, or customer account (where applicable).

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

• the customer is unavailable,
• the delivery address is incorrect or incomplete,
• the customer refuses delivery without a valid reason, or
• the customer fails to respond to the courier,

the shipment may be returned to eGlitz.

Additional shipping charges may apply for re-dispatch.

Customers are responsible for providing:

• Accurate delivery address.
• Correct contact number.
• Valid email address.
• Any required landmark or delivery instructions.

eGlitz shall not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Delivery address changes can only be requested before dispatch.

Once an order has been shipped, address modifications may not be possible.

Every laptop is securely packed using protective materials to minimize the risk of damage during transportation.

Packaging may include:

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters.
• Severe weather.
• Public holidays.
• Government restrictions.
• Civil disturbances.
• Transportation disruptions.
• Courier operational issues.
• Remote location accessibility.

Such delays do not automatically qualify for cancellation, refund, or compensation.

Ownership of the product transfers to the customer upon successful delivery.

If the customer authorizes another individual (family member, security personnel, receptionist, office staff, etc.) to receive the package, delivery to that person shall be deemed successful delivery.

If a shipment is returned because:

• delivery was refused without a valid reason,
• the address provided was incorrect,
• the customer could not be contacted, or
• delivery attempts were unsuccessful,

eGlitz may:

• charge additional shipping fees for re-dispatch,
• deduct actual shipping and handling costs from any eligible refund, where permitted by law, or
• cancel the order if delivery cannot reasonably be completed.

If a shipment is confirmed as lost while in transit by the courier:

• eGlitz will investigate the matter with the courier partner.
• Upon confirmation of loss, eGlitz will either:
  • dispatch a replacement (subject to availability), or
  • issue a refund if a replacement is not available.

If the package appears damaged upon delivery:

• Take clear photographs of the outer package before opening.
• Record an uninterrupted unboxing video.
• Retain all packaging materials.
• Contact eGlitz within 24 hours of delivery.

Verified transit damage will be resolved through repair, replacement, or refund, as appropriate.

eGlitz shall not be held liable for delays or failure to deliver arising from events beyond its reasonable control, including natural disasters, pandemics, war, government actions, strikes, transport disruptions, or failures of third-party logistics providers.