Refund, Return & Warranty Policy

Last Updated: July 11, 2026

This Refund, Return & Warranty Policy applies to all purchases made through eGlitz. Please read it carefully — by placing an order, you confirm that you have read, understood, and accepted this policy.

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1. Product Category

All products sold by eGlitz are professionally refurbished, quality-tested, and verified before dispatch. Cosmetic condition, technical specifications, battery health (where applicable), and included accessories are described on the product page.

By placing an order, the customer acknowledges that refurbished products may show minor cosmetic signs of previous use unless otherwise stated.

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2. No Return for Change of Mind

Orders cannot be returned or refunded for reasons including, but not limited to:

  • Customer changed their mind.
  • Customer ordered the wrong model.
  • Customer no longer requires the product.
  • Customer found a lower price elsewhere.
  • Customer dislikes the colour, brand, weight, appearance, keyboard layout, or cosmetic wear that was accurately described.
  • Customer purchased by mistake.
  • Customer's software or application is incompatible with the device.
  • Customer expected different performance than the published specifications.

Such requests are not eligible for return, replacement, or refund.

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3. Order Cancellation

Orders may be cancelled before shipment.

If payment has already been processed, the refund will be issued after deducting any non-refundable payment gateway charges or other actual third-party processing costs incurred by eGlitz, where permitted by law.

Orders cannot be cancelled after dispatch except as provided under this policy.

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4. Delivery Verification

Customers are strongly encouraged to:

  • Record an uninterrupted unboxing video.
  • Inspect the package immediately upon delivery.
  • Report any visible shipping damage before accepting delivery where possible.

Failure to provide reasonable evidence may affect the processing of damage claims where permitted by law.

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5. Dead on Arrival (DOA)

If the laptop does not power on or has a major hardware defect upon delivery:

  • The issue must be reported within 48 hours of delivery.
  • Evidence such as photographs, videos, or diagnostic information may be requested.
  • eGlitz may perform remote troubleshooting before approving a return.

If the defect is verified, eGlitz may, at its discretion:

  1. Repair the product.
  2. Replace the product with an equivalent or better model.
  3. Issue a refund only if repair or replacement is not reasonably possible.

Repair or replacement will always be the preferred resolution.

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6. Return Eligibility

Products must be returned:

  • In the same condition as delivered.
  • Without physical damage caused after delivery.
  • Without missing accessories.
  • With original charger (if supplied).
  • With original packaging where reasonably available.
  • Without unauthorized repairs or modifications.

Products that fail inspection may be returned to the customer without refund.

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7. Inspection Process

Every returned product undergoes:

Serial number verification Configuration verification Internal hardware verification Storage device verification Battery verification Physical inspection Tamper inspection Functional testing

Any discrepancy may result in rejection of the claim.

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8. Warranty Coverage

During the warranty period, eGlitz may provide:

  • Hardware repair.
  • Replacement parts.
  • Replacement device (if repair is not practical).

Refunds are not provided merely because a warranty claim has been raised.

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9. Warranty Does Not Cover

The warranty excludes:

  • Physical damage.
  • Liquid damage.
  • Fire damage.
  • Electrical surge damage.
  • Accidental damage.
  • Customer negligence.
  • Broken screen.
  • Broken hinges.
  • Keyboard damage caused after delivery.
  • Malware or virus infection.
  • Software corruption.
  • Operating system reinstallation.
  • Password removal.
  • BIOS password.
  • Data recovery.
  • Third-party software issues.
  • Customer-installed hardware causing failures.
  • Normal battery wear unless specifically covered.
  • Consumable accessories.
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10. Battery Policy

Battery backup varies depending on:

  • Usage.
  • Screen brightness.
  • Running applications.
  • Operating system.
  • Battery age.

Battery runtime estimates are approximate and are not guaranteed unless specifically stated.

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11. Cosmetic Condition

Minor cosmetic imperfections including:

  • Small scratches.
  • Paint wear.
  • Keyboard shine.
  • Sticker marks.
  • Minor dents.

are considered normal for refurbished products and do not qualify for return or refund unless materially different from the product description.

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12. Shipping Damage

If shipping damage occurs:

  • Notify eGlitz within 24 hours.
  • Provide photographs of:
    • Outer package.
    • Inner packaging.
    • Product.
    • Shipping label.

eGlitz will coordinate with the courier and determine the appropriate resolution.

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13. Incorrect Product

If eGlitz ships the wrong product:

  • eGlitz will arrange return shipping.
  • The correct product will be shipped as soon as reasonably possible.

If the correct product is unavailable, eGlitz may issue a refund.

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14. Refund Processing

Refunds will only be processed where:

  • The wrong product cannot be replaced.
  • A verified manufacturing or hardware defect cannot be repaired or replaced.
  • The order cannot be fulfilled.
  • Refund is otherwise required by applicable law.

Approved refunds will be issued to the original payment method.

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15. Situations Where Refund Will Not Be Issued

Refunds will not be issued where:

  • The issue was disclosed before purchase.
  • The customer refuses troubleshooting.
  • The customer refuses repair or replacement where appropriate.
  • The product has been damaged after delivery.
  • Security seals have been removed or tampered with.
  • Serial numbers do not match.
  • Hardware has been modified.
  • Internal components have been replaced.
  • Customer-installed software causes the issue.
  • The warranty has expired.
  • The claim is fraudulent or unsupported.
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16. Data Responsibility

Customers are solely responsible for backing up their data.

eGlitz shall not be responsible for loss of data during diagnostics, repair, replacement, or servicing.

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17. Fraud Prevention

To protect customers and the business, eGlitz reserves the right to:

  • Verify customer identity.
  • Record serial numbers.
  • Record hardware configuration.
  • Record photographs before shipment.
  • Test products before dispatch.
  • Reject fraudulent or abusive claims.
  • Decline service where evidence of tampering or misuse exists.
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18. Limitation of Liability

Except where prohibited by law, eGlitz's liability shall be limited to repair, replacement, or refund of the purchase price of the product. eGlitz shall not be liable for indirect, incidental, consequential, business interruption, loss of profits, or loss of data.

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19. Customer Acceptance

By completing a purchase, the customer confirms that they have read, understood, and accepted this Refund, Return & Warranty Policy before placing the order.

Questions about a return, refund, or warranty claim can be directed to our support team.

mailinfo@eglitz.in