Frequently Asked Questions

Our refurbished laptops are pre-owned units that have been professionally cleaned, repaired where needed, quality-tested, and verified before dispatch. Each unit's cosmetic condition, specifications and included accessories are described on its product page.

Grades summarise cosmetic condition (for example minor scratches, paint wear or keyboard shine that are normal for pre-owned devices). The grade for each unit is shown on its product page. Minor cosmetic marks that are accurately described do not qualify for return.

Yes. Every device undergoes functional testing (hardware, storage, battery) and is backed by a warranty. See our Warranty Policy for coverage details.

Browse the Catalog, add items to your cart, and check out with your delivery details. You'll be taken to a secure payment page to complete the purchase.

Yes. Prices are shown exclusive of GST; applicable GST is added at checkout and a tax invoice is issued for your order.

Orders can be cancelled before dispatch. Please see our Refund & Return Policy for details, including any non-refundable payment-gateway charges.

Yes — for bulk quantities please contact us and our team will prepare a quotation.

We ship across India. Orders are typically processed in 1–3 business days; delivery estimates are 2–5 days (metro), 3–7 days (Tier-2) and 5–10 days (remote). See our Shipping & Delivery Policy.

Once dispatched, you'll receive a shipment confirmation with a tracking number via email/WhatsApp.

Any applicable shipping charges are shown at checkout before payment. Promotional free-shipping offers apply under the terms stated at purchase.

Each product carries a limited hardware warranty for the period shown on its product page/invoice. Full details are in our Warranty Policy.

Report any dead-on-arrival unit within 48 hours of delivery with photos/video. Verified DOA units are prioritised for repair, replacement or refund per our Refund & Return Policy.

Change-of-mind returns are not accepted. Returns are available for verified defects/incorrect items as set out in our Refund & Return Policy. We recommend recording an unboxing video.

Email info@eglitz.in, use the Contact page, or chat with our AI Sales Assistant (bottom-right).

Payments are processed on a secure PCI-compliant gateway; we never see your card details. See our Privacy Policy for how we handle your information.